1. Overview
ZeroFin LLC (“ZeroFin,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or otherwise interact with us.
By using our services, you consent to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
2.1 Information You Provide
We collect information you voluntarily provide, including:
- Account Information: Name, email address, company name, job title
- Billing Information: Billing address, payment method details (processed securely through our payment processor)
- Project Information: Technical requirements, tech stack preferences, project descriptions
- Communications: Messages, feedback, and correspondence you send us
2.2 Information Collected Automatically
When you visit our website, we automatically collect:
- Device Information: Browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, click patterns, referring URLs
- Network Information: IP address, approximate geographic location
- Cookies: Session and persistent cookies as described in our Cookie Policy
2.3 Information from Third Parties
We may receive information about you from third-party sources, including:
- Business information providers for company verification
- Payment processors for transaction confirmations
- Analytics providers for website usage insights
3. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To provide, maintain, and improve our subscription services, including team matching and onboarding
- Billing: To process payments, send invoices, and manage your subscription
- Communication: To respond to inquiries, provide support, and send service-related notifications
- Improvement: To analyze usage patterns and improve our services, website, and user experience
- Security: To detect, prevent, and address fraud, abuse, and security issues
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Marketing: With your consent, to send promotional communications about our services (you can opt out at any time)
4. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in operating our business, bound by confidentiality agreements
- Team Members: With ZeroFin team members assigned to your projects, limited to information necessary for service delivery
- Legal Requirements: When required by law, regulation, legal process, or governmental request
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users
- Consent: With your explicit consent for any other purpose
5. Data Security
We implement industry-standard security measures to protect your information:
- 256-bit SSL/TLS encryption for data in transit
- AES-256 encryption for data at rest
- Regular security audits and penetration testing
- Access controls and authentication requirements for all systems
- Employee security training and background checks
- SOC 2 Type II compliance
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you of any breach affecting your data within 72 hours.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:
- Active Account Data: Retained for the duration of your subscription plus 90 days
- Billing Records: Retained for 7 years as required by tax and financial regulations
- Communications: Retained for 2 years after the last interaction
- Analytics Data: Aggregated and anonymized after 26 months
You may request deletion of your data at any time, subject to our legal retention obligations.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request your data in a structured, machine-readable format
- Restriction: Request that we limit how we use your data
- Objection: Object to processing of your data for specific purposes
- Opt-Out: Opt out of marketing communications at any time
To exercise any of these rights, please contact us at support@zerofin.io. We will respond to your request within 30 days.
7.1 California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.
7.2 European Residents (GDPR)
If you are located in the European Economic Area, our legal basis for processing your information includes: performance of a contract, legitimate interests, consent, and legal obligations. You have the right to lodge a complaint with your local data protection authority.
8. Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience. For detailed information about the types of cookies we use and how to manage them, please see our Cookie Policy.
9. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, for any international transfers of personal data.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, for existing subscribers, via email at least 30 days before changes take effect. The “Last updated” date at the top of this page indicates when the policy was last revised.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: support@zerofin.io
- Phone: +1 (505) 509-0979
- Mail: ZeroFin LLC, Attn: Privacy Officer, 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110
For data protection inquiries from the EU, you may also contact our EU representative at support@zerofin.io.