Refund Policy

ZeroFin is provided as a subscription-based software-as-a-service (SaaS). This Policy describes when subscription fees are and are not refundable. By subscribing to the Services, you agree to the terms of this Policy.

Unless expressly stated otherwise in a separate written agreement signed by ZeroFin, the terms below govern all plans, including monthly and annual subscriptions and any usage-based add-ons.

Subscriptions are billed in advance on a recurring basis (monthly or annually) according to the plan you select. Your subscription renews automatically at the end of each billing cycle unless cancelled before the renewal date.

You may cancel at any time from your account settings or by contacting support@zerofin.io. Cancellation stops future renewals; it does not, by itself, trigger a refund for the current billing period.

After cancellation, you retain access to paid features until the end of the period you have already paid for.

Where a free trial is offered, you will not be charged during the trial period. If you do not cancel before the trial ends, your paid subscription begins automatically and the applicable fee is charged.

No refund is owed for the first paid period following a free trial, because the trial period is intended to let you evaluate the Services before being charged.

We want you to be satisfied with ZeroFin. If you are a new customer and request a refund within fourteen (14) days of your first payment, we will refund that payment in full, no questions asked.

For annual plans, if you cancel after the 14-day window, we may, at our discretion, provide a prorated refund for the unused, fully prepaid months remaining in the term, less any discounts applied for committing to an annual plan.

Refunds may also be issued where required by applicable consumer protection law, or where the Services were materially unavailable due to a fault attributable solely to ZeroFin and the issue was reported to support@zerofin.io.

Except as stated in Section 4 or as required by law, the following are non-refundable: monthly subscription fees for periods already started; usage-based or metered charges already incurred; one-time setup, onboarding, migration, or professional-services fees; and third-party fees passed through to you.

Partial-month usage is not refundable, and we do not provide credits for periods during which an active subscription was not used.

To request a refund, email support@zerofin.io from the email address associated with your account, including your account name and the reason for the request. Our team will respond within a reasonable time and may ask for additional information to verify the request.

Approved refunds are issued to the original payment method used for the purchase. Depending on your payment provider, it may take 5–10 business days for the refunded amount to appear on your statement.

Refunds are made in the original currency of the transaction. ZeroFin is not responsible for currency-conversion differences or fees charged by your bank or card issuer.

If you have a billing concern, please contact us first so we can resolve it directly. Initiating a chargeback without contacting us may result in suspension of your account while the dispute is investigated.

We may update this Policy from time to time. Material changes will be communicated through the platform or by email, and the updated version will be posted on this page with a new effective date.

support@zerofin.io

1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110, New Mexico, The United States